Casa de Pilatos Tickets 2026: €12, the Guided Upper Floor and Free Monday Afternoons
The €12 ticket covers the ground floor, the gardens and an audio guide. The upper floor is a separate €6 guided visit, and EU citizens get in free on Monday afternoons. Which ticket to buy and how to fit it around the Alcázar.
Casa de Pilatos gets called a small Alcázar, and the comparison holds: Mudéjar plasterwork, tiled walls, courtyards and gardens, from the same centuries. The difference is that you can usually walk in without a queue.
The one decision is whether you pay for the upper floor. That is a separate ticket, a separate time and a guided visit, so it is worth deciding before you get to the door.
In 3 minutes
- €12 for the ground floor, gardens and audio guide. Children under 12 go free with an adult.
- The upper floor is €6 more and always guided. Fixed times, Spanish or English, and no entry if you arrive late.
- EU citizens get in free on Monday afternoons. Ground floor only, with ID, booked online.
How much do Casa de Pilatos tickets cost?
The official prices on the foundation's ticket office:
- Ground floor (general): €12, audio guide included
- Upper floor (guided visit): €6, only with a ground floor ticket
- Children under 12: free, with an adult
- Disability 65% or more: free · 50% to 64%: €6, with proof
- School groups: €8
The audio guide comes in Spanish, English, French, German, Italian, Portuguese and Japanese, and you can use it on your own phone. Guides and blogs that still quote €10 for the ground floor and €5 for the upper floor are a few years out of date.
Official ticket or GetYourGuide?
For the ground floor they cost the same. The ticket sold on GetYourGuide comes from Casa de Pilatos itself, at the same price, with the same audio guide, and it can be cancelled for a full refund up to 24 hours before. The official ticket office does not publish a refund policy for the general ticket.
The upper floor is the exception. It is sold on the official site, and it needs a ground floor ticket to go with it. If you want both floors, book both on the official site in one go, so the times match and nothing depends on a ticket bought elsewhere.
Where to book
Our take: book GetYourGuide for the ground floor if your Seville plans could still move, because you can cancel; book the official site if you want the guided upper floor, so both tickets sit in the same order.
The upper floor: what the extra €6 gets you
The ground floor is the part everyone photographs: the main courtyard with its fountain and two dozen busts of Roman emperors, the Mudéjar halls, the chapel and the gardens. The upper floor is a house. The Medinaceli family still keeps private rooms there, and the guided visit takes you through furnished salons with family portraits and paintings. Lonely Planet singles out a small Goya bullfighting scene.
The rules are strict. The visit runs at a fixed time in Spanish or English, and the ticket office asks you to be at the palace ten minutes before. If the group has already left, you are not let in and you have to buy a new ticket for the next one. The visit takes around half an hour, there is no lift, and pushchairs stay downstairs.
If you skip it, you still get the best of the stairs. The main staircase, with some of the finest tiles in the house and a gilded wooden dome above it, is part of the ground floor visit.
Free Monday afternoons, and the catch
On Monday afternoons the official ticket office releases free tickets for people born in or resident in an EU country. You book a timed slot online and show ID at the desk; the tickets are nominal and the palace turns away anyone whose documents do not match.
The catch is that the free ticket covers the ground floor only. It cannot be combined with the upper floor, and guided visits are not allowed on free Mondays because the rooms get too full. The ticket listing gives the free window as 15:00 to 17:30. If the upper floor matters to you, pay the €18 on another day.
How to fit it around the Alcázar
Pilatos sits in the eastern part of Santa Cruz, about 15 minutes on foot from the Alcázar and the Cathedral. Those two run on timed tickets that sell out in busy months, so book them first and slot Pilatos into the gap. It opens at 9:00 every day and is rarely full, which makes it the flexible stop of a Seville day.
If the Alcázar is sold out for your dates, Pilatos is the closest thing to it in the city. The sold-out Alcázar guide covers the options for getting in, and Pilatos is the fallback when none of them work.
What visitors wish they knew
It is quiet. Visitors in autumn 2026 describe walking straight in without a queue.
The audio guide is long. Several visitors found it wordy. Listen in the courtyard and the chapel, and let the garden speak for itself.
Look up. The coffered ceilings are half the visit, especially in the Salón del Pretorio.
It has been on screen. Parts of Lawrence of Arabia were filmed here.
- Hours
- Every day 09:00–18:00
- Tickets
- Ground floor €12 with audio guide · Upper floor +€6, guided · Under 12 free
- Free
- Monday afternoons for EU citizens and residents, ground floor only, ID required, book online
- Upper floor
- Guided only, Spanish or English · Arrive 10 min early · No lift, no pushchairs
- Book at
- GetYourGuide (ground floor, free cancellation) · official ticket office (both floors)
- Address
- Plaza de Pilatos 1, Santa Cruz · 15 min walk from the Alcázar
- Time needed
- 1–1.5 hours, plus 30 min for the upper floor
Hours and prices can change. Confirm on the Fundación Medinaceli site before you go.
Last verified: November 2026
Frequently asked questions
How much are Casa de Pilatos tickets in 2026?
The ground floor ticket is €12 and includes the courtyards, the gardens and an audio guide in seven languages. The upper floor is a separate €6 guided visit, and you can only buy it together with a ground floor ticket, so the whole house costs €18. Children under 12 go free with an adult. Visitors with a disability of 65% or more go free, and those between 50% and 64% pay €6, with proof. Blogs that quote €10 or €8 are working from older prices.
Is the upper floor of Casa de Pilatos worth the extra €6?
If you like interiors, yes. The upper floor is where the Medinaceli family still has private rooms, and you see furnished salons, family portraits and paintings on a guided visit of around half an hour, in Spanish or English. The visit runs at fixed times: arrive ten minutes early, because a latecomer is not let in and the ticket is not refunded. There is no lift and pushchairs are not allowed upstairs. You can see the main staircase and its gilded ceiling without the upper floor ticket.
Is Casa de Pilatos free on Mondays?
For EU citizens and residents, yes, on Monday afternoons. The official ticket office sells a free timed ticket for people born or living in an EU country, and you must show ID at the desk. It covers the ground floor only: it cannot be combined with the upper floor, and guided visits are not allowed on free Mondays. The ticket listing gives the free window as 15:00 to 17:30. Book it online, because the slots have a fixed capacity.
Do you need to book Casa de Pilatos in advance?
Usually not for the ground floor. Casa de Pilatos is one of the quieter sights in Seville and visitors regularly report walking in without a queue, even in October. Book ahead if you want the upper floor at a particular time, or the free Monday slot. The palace opens every day from 9:00 to 18:00.
How long do you need at Casa de Pilatos?
Plan on an hour to an hour and a half for the ground floor and gardens with the audio guide, and add about half an hour for the guided upper floor. It is a 15-minute walk from the Alcázar and the Cathedral, so it fits easily into the same day.
If you only remember one thing: the €12 ticket is the house most people come for, and the €6 upper floor is a guided visit with a fixed time and no second chance. Book the Alcázar and the Cathedral first, then fit Pilatos into the gap.